Last updated: July 19, 2026

At MoJu AI ("MoJu"), we strive to deliver a high-quality service. This Refund Policy explains when and how refunds may be issued.

No Refund Policy

All purchases made on MoJu are final and non-refundable. This includes credit pack purchases, wallet top-ups, and any other fees paid for the Service.

Exceptions

We may consider a refund in the following limited circumstances:

• Technical issues: If a technical problem on our end prevents you from using credits you have purchased, and the issue cannot be resolved within a reasonable time.
• Duplicate charges: If you were charged more than once for the same credit pack due to a billing error.

How to Request a Refund

To request a refund, email admin@moju-ai.com within 7 days of the purchase with:

• Your account email address
• Date and amount of the purchase
• Reason for the refund request
• Screenshots or error messages (if applicable)

Processing Refunds

If your refund request is approved, the refund will be processed to your original payment method within 5–10 business days. You will receive an email notification once the refund has been processed.

Contact Us

If you have questions about this Refund Policy, please contact us at admin@moju-ai.com.